Subscription Policy

Your Subscription, cancelling and renewing

  1. Your Juno Bio Membership (Subscription) is a recurring subscription, renewing every three (3) months (Billing Cycle). When you purchase a Subscription you agree to an initial and recurring payment using the payment details in your account on the same date each Billing Cycle, starting from the date that your Subscription was purchased and on a recurring basis until you cancel your subscription.
  2. You will receive one test every three (3) months. 
  3. You may cancel your Subscription at any time.
  4. If you cancel your Subscription within the first 3 months of the Subscription purchase you will be automatically charged a non-refundable $50 cancellation fee, bringing the cost of your first kit to our standard retail price of $149. Our subscriptions are designed to make monitoring of your vaginal microbiome over time more accessible. It should not be used as a discount for a single test.
  5. You can cancel your subscription at https://app.juno.bio/subscription.
  6. You can also find and manage details of your Subscription, including shipping address information, by logging in to your Juno Bio account and going to https://app.juno.bio/subscription.
  7. We may terminate or pause your Subscription if:
    1. Your payment details or contact details are out of date/expired;
    2. Your account has been terminated or suspended;
    3. The requested Product is unavailable/out of stock;
    4. We cannot authorise your payment for any reason; or
    5. There has been an error on the pricing or the description of the Services.
  8. See our Terms & Conditions and Privacy Policy for further information on product and platform usage.